Faculty Profile

Karen Popovich, DBA

Associate Professor of Business Administration and Accounting

B.B.A., M.B.A., D.B.A. Cleveland State University

Areas of Expertise:

My doctorate is in operations management with a specific focus in strategic enrollment management for higher education. My background includes technology, strategy, management, and data analysis.

Courses I Teach:

I teach Decision-making Tools which is a required quantitative modeling course, Strategic Management which is our senior capstone course where students have the opportunity to develop a business plan complete with projected financials, Production and Operations Management with an emphasis on supply chain management and technology, and Statistics.

I have found a home at Saint Michael's College and in the Department of Business Administration and Accounting (DBAA) where I have the opportunity to teach large and seminar classes, work one-on-one with students as a mentor and advisor, integrate teaching and research, and contribute to a team of involved educators who help students achieve academic success and personal growth.

Learning is hard work, lots of fun and tremendously rewarding. I have high expectations for my students and myself as we all work diligently towards the learning objectives I developed. For me, teaching in a business program at a liberal arts institution is about shaping future graduates who bring their heads and hearts to work and recognize the value of being a life-long learner. I learn from my students as much as they learn from me. It’s not just about critical analysis and technical expertise, but developing effective communication skills and formulating intellectual and ethical decisions. To foster lasting educational experiences, my classes encompass small and large collaborative assignments, case discussions, experiential and simulated assignments, exams, classroom and off-campus visits with community leaders and business owners, academic research and personal reflection. My goal is to have students assess their situation, define a problem or acknowledge a complex problem from a variety of viewpoints, offer recommendations or make decisions and continuously evaluate their efforts to know they are not only doing something right, but they are doing what’s right in a larger context.

Scholarly Publications (Double-blind and peer reviewed)

A combined MIS/DS Course uses Lecture Capture Technology to "Level the Playing Field" in Student Numeracy. Popovich. 2012. Information Systems Education Journal, 10:3 pp. 4-17

Improving Student Numeracy Skills Through a Combined MIS/DS Course with Traditional and On-Line Teaching Methods. Popovich. Presented at the 2011 Annual Information Systems Educators Conference ISECON, Wilmington, NC, November 2011. Full article available in Published Proceedings.

Social Marketing and Rock'n'Roll: the Power of the U2 Brand. Khare, Popovich and Bean. Accepted for Publication, Journal of the Academy for International Case Studies, March 2011. Includes published comprehensive instructor’s manual. Prior to publication, presented at Allied Academies International Internet Conference, July 2010.

Estonia Air's Big Buy. Popovich, Landers and Letovsky. 2011. Case Research Journal, 31:1. Includes published comprehensive instructors manual. Prior to publication, presented at NACRA Annual Conference, Santa Cruz, October 2009.

Understanding Customer Relationship Management (CRM): People, Process, and Technology. Injazz Chen and Karen Popovich. Business Process Management Journal, 2003, Received "Top 200 Downloaded Articles" award from Emerald Publishing, May 2006. More than 250 citations, many in top rated journals, and is often referenced as a seminal definition of CRM.

Academic Papers Under Review (Double-blind and peer reviewed)

A combined MIS/DS Course uses Lecture Capture Technology to "Level the Playing Field" in Student Numeracy. Popovich. ISECON's published proceeding articles are invited to revise and submit to the Information Systems Education Journal to be double-blind and peer reviewed. Submitted to ISEDJ for review January 2012. Review results expected in March

Specialty Retail Seeks The Zone: Earl's Cyclery and Fitness. Popovich and Khare. Includes comprehensive teaching note. Submitted to Case Research Journal after revisions from NACRA, December 2011.

Strategic Enrollment Management: Building a desktop decision-support model to award and monitor the incoming first year class. Popovich. Under review at the Journal of Student Financial Aid, National Association of Student Financial Aid Administrators (NASFAA), Washington, DC. September 2011.

Academic Conference Papers (Double-blind and peer reviewed)

Small business and specialty retail: The Ride of a Lifetime. The Case of Earl's Cyclery and Fitness. Popovich and Khare. Presented at the 2011 Annual North American Case Research Association (NACRA) conference, San Antonio, October 2011. Includes comprehensive teaching note.

Reverse Innovation and Emerging Markets: Requirements and Trends. Virginie Khare and Karen Popovich. Paper presented at CEDIMES: Centre d'Etudes sur le Développement International et les Mouvements Economiques et Sociaux, Quebec, November 2010. Proceedings Publication distributed on CD.

Bridging the Generational Gap between "Seniors" and "Baby Boomers": the Success of Viagra's Promotional Strategies. Virginie Khare and Karen Popovich. Paper presented (Khare only) at Allied Academies International Internet Conference, Las Vegas, October 2009.

Strategic Enrollment Management in Higher Education: A multivariate and nonlinear optimization methodology to enroll the first year class. Karen Popovich. Paper presented at the 2007 Academy of Management conference, Philadelphia, Pennsylvania. August 2007. 36 out of 71 papers accepted.

Customer Loyalty with Clickstream Data by Ronald Coccari and Karen Popovich. Paper presented at the First Annual National Business Economic Society Conference, San Francisco, California. March 2000.

Customer Relationship Management (CRM): Building Success One Customer at a Time by Injazz Chen and Karen Popovich presented at the 2002 Midwest Decision Sciences Institute Annual Meeting, Milwaukee, Wisconsin.

Enhancing a Firm's Market Orientation with Customer Relationship Management (CRM) and Supply Chain Management (SCM) by Rosemary Ramsey, Injazz Chen, and Karen Popovich presented at the 6th Research Conference on Relationship Marketing and CRM, Atlanta, Georgia, 2002.

My students compete in the annual Enterprise Plan Competition, sponsored by alumni Peter and Karen Worrell, for a prize award of $5,000.  Last year, teams placed 1st and 2nd! My favorite part: college students walking into the presentation room and leaving as professional young adults. The experience, whether participating or watching, is so impressive.

Life Off Campus:

When not teaching, I'm often skiing down a local mountain, such as Bolton.  In the summer, I enjoy motorcycle trips through windy Vermont and New England roads and visiting my family in Cleveland, Ohio.

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