Personal Computer Support

Personal Computer Support Services 
The IT Helpdesk provides assistance with computer registration for personal computers.  This service includes installing necessary Windows, anti-virus and anti-spyware updates to ensure that the computer passes the Campus Manager compliance scan and assistance with Campus Manager computer registration.

Services and support for student owned desktop/laptop computers
Full support is provided for machines with Windows XP Professional and Windows Vista. All other operating systems are supported on a best effort basis.  We reserve the right to decline service for computers older than 4 years.

  1. System Compliance
    • installation of Windows critical updates and patches
    • configuration and updates of anti-virus software
    • configuration and updates of anti-spyware software
  2. Assistance with computer registration
  3. Referral service to local vendors

The IT department will not provide the following services:

  1. Operating system re-installation
  2. Troubleshooting on computers that do not boot properly
  3. Hardware installation and repair
  4. Software installation and troubleshooting
  5. Malware support on computers that are infected with viruses or spyware