IT COVID-19

From the Office of Information Technology

In an effort to support our SMC Community the best way possible, we will continue to update these resources as we navigate through so many working/teaching & learning from home.

Student Resources: All students have been sent an invitation to join the Student Online Learning Guide Canvas course. The Canvas course has information and detailed instructions about technology tools that your faculty may be using to teach online, as well as general technology information and policies and procedures for course registration, advising, academic support, and your overall all wellbeing.

Faculty Resources: All teaching faculty have been sent an invitation to join the Instructional Continuity Resources for Faculty Canvas course. The Canvas course has information and detailed instructions and videos about tools that can be used to teach online, as well as general technology information and policies and procedures for course registration and advising.

All teaching faculty have also been invited to the Echo360 Training and Information Course. This course contains many short tutorial videos of only a few minutes each. If you have not accepted the invitation please do so. https://smcvt.instructure.com/courses/11605

Staff Resources: A link to the “Guide to Working from Home” has been sent to all staff via email. This is a collection of tools and best practices for working from home and includes tips for using SMC and personal computers. This guide is located on our IT portal page under the Knowledgebase tab. Please click here to review and reach out to the helpdesk with any questions. ithelp@smcvt.edu

IT Services Status: While we strive to make a number of services available to you, issues occasionally arise that will reduce or remove access to these systems. When there is an interruption in service we will update the “Status” to reflect the severity of the outage, along with a note to give some additional context. Please check smcvt.edu/itstatus for any network issues.

Helpdesk Hours in Response to COVID-19
Beginning Monday, March 23rd, the helpdesk will be closed to walk-ins and any on-site support will be by appointment only until further notice. Please continue to send requests to ithelp@smcvt.edu or call 802-654-2020 for technical support.

Stay well,
Office of Information Technology