Emma Hauser
I am currently an Implementation Team Lead with Epic, located in Bristol, United Kingdom.
I began my work with Epic in Verona, WI in August of 2013. Epic makes electronic medical record software for mid to large size medical groups, hospitals, and integrated healthcare organizations. I work on the Access side of the system, specifically focused on patient scheduling, referral intake, and insurance interfacing.
I’ve just recently hit my six and a half year mark at Epic, and throughout those six years I have worked in multiple different areas of the company. For the past four years, I’ve been on the Implementation team, and now hold the role of Implementation Team Lead. My responsibilities include working side by side with customers to install Epic software, on-the-fly problem solving and support, and direct management of other implementers across teams. No two days are the same, as each problem or workflow I’m looking to solve is unique to the organization I’m working with at that time. In my 4 years in this role, I’ve been fortunate to work with variety of organizations, including but not limited to safety-nets, large academic hospitals, community hospitals, and multiple hospitals/organizations outside of the United States.
Outside of my main role, I am able to use the computer science and mathematics skills I learned at Saint Michael’s in maintaining a variety of excel and SQL based set of tools that help other implementation staff evaluate external data through SQL. These tools give build suggestions, uncover best practices for implementations, and allow for easier conversion from legacy software over to Epic.
Prior to my role on the Implementation team, I worked at Epic as a Quality Assurance team member and team lead, overseeing the overall software quality, managing team member workloads, and working with the development team lead to prioritize new projects on the team.
Saint Michael’s College, and majoring in Mathematics, prepared me for the technical troubleshooting and problem solving that goes into implementing and troubleshooting healthcare software. But on top of that, the professors, especially those in the mathematics department, the athletics, and campus life at Saint Mike’s provided me with the social, moral, and critical thinking skills necessary for success in any career role I might face. SMC provided me with the capability to pick up technologies quickly, adaptability in tricky situations, and the self-awareness and confidence to grow as a manager and work with many different personality types, all skills essential to my career growth.
For more information regarding my position or Epic, please feel free to contact me at ehauser@epic.com.
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