Krista Bird

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I am currently working at SmartCo Services, LLC in Taunton, Massachusetts. SmartCo Services is a web-based technology company which was established in 2005. SmartCo’s primary product is a smart inventory program called PartsEye. This program is used by car dealerships across the country to optimize inventory in their parts department by analyzing their data. PartsEye is used to see what parts a dealership is selling, what parts they have in stock, and consider current industry trends to decide what parts a dealership should order on a daily basis.

I work in the Process Improvement department as a Process Improvement Analyst. My day-to-day responsibilities include analyzing existing processes and operational data, as well as creating reporting and workflows that provide recommendations for improvement to the customer’s experience. I work closely will almost all other departments in the company, including the development team, technical operations, and product management. Currently, I am working on a project with product management in regards to changing the inventory import process. This is the process in which we collect dealerships’ inventory from various Dealer Management Systems that the dealers use.

Majoring in Mathematics at Saint Michael’s College prepared me for this role by providing me with the analytical and technical skills that I use daily. As a Process Improvement Analyst, I am looking at the company’s current procedures and figuring out ways to make them less resource-intensive and more customer-friendly. The Mathematics Department at SMC provided me with the critical thinking skills that I need to succeed in my current role and to advance in the technical/automotive industry.